Refund and Returns Policy
At Worktopis, we are committed to ensuring that our customers are satisfied with their purchases. This Refund and Returns Policy outlines the terms and conditions for returning products and obtaining refunds when shopping on our website worktopis.xyz. Please read this policy carefully before making any purchases.
1. Eligibility for Returns
Due to the nature of our products, we only accept returns under the following conditions:
- The product was damaged or defective upon delivery.
- You received the wrong product due to an error on our part.
- The product is unopened, in its original packaging, and within the return window.
Unfortunately, we cannot accept returns for alcohol products that have been opened, consumed, or tampered with. This policy is in place to ensure the safety and quality of the products we sell.
2. Timeframe for Returns
If you meet the return eligibility criteria, you must request a return within 14 days of receiving your order. After this period, we are unable to process any return or refund requests.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support team at info@worktopis.xyz with your order number, details of the product, and the reason for the return.
- Once we receive your return request, we will provide you with instructions on how to ship the item back to us.
- Ensure that the item is securely packed to prevent any damage during transit.
Please note that the customer is responsible for the shipping costs associated with returning the product unless the item was damaged or incorrect upon delivery.
4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Please be aware that:
- Shipping fees are non-refundable.
- Refunds may take additional time to reflect in your account, depending on your bank or credit card provider’s processing time.
5. Damaged or Defective Items
If your item was damaged during shipping or you received a defective product, please contact us immediately at info@worktopis.xyz. We may request photos of the damage or defect to help expedite the process. Once confirmed, we will arrange a replacement or refund at no additional cost to you.
6. Non-Returnable Items
Certain items are non-returnable due to their nature. These include:
- Opened or consumed alcohol products.
- Gift cards or promotional items.
- Sale or clearance items.
7. Exchanges
We do not offer direct exchanges for alcohol products. If you would like to exchange an item, you will need to follow the return process outlined above and place a new order.
8. Contact Us
If you have any questions about our Refund and Returns Policy or need further assistance, please reach out to our support team at:
Worktopis
Address: 353 Buck Rd Gray, Georgia
Email: [email protected]
Phone: (478) 986-4434
